It's about time: Revisiting UTAUT2 to examine consumers’ intentions to use NFC mobile payments in hotels

October 2015 marks the deadline for merchants in the U.S. to accept Europay Mastercard and Visa (EMV) payments, or else be liable for fraud. Within this new context, and corroborated with the rapid development in mobile payment technology, a new form of payment is increasingly gaining ground: near field communication (NFC) mobile payments (NFC-MP). NFC-MP, relatively new to the U.S., are completed using mobile devices equipped with proximity technology such as NFC (e.g., Apple iPhone6) and are substantially different than traditional web-based mobile payments. Based on data from a sample of 794 hotel consumers selected from the United States general population, this study revisited the Unified Theory of Acceptance and Use of Technology (UTAUT2) to build a comprehensive model that explains intentions to use NFC-MP in hotels. It was found that performance expectancy was the highest predictor of intentions, while hedonic motivations, habit, and social influences have relatively lower effects. Several important implications for academics and industry decision-makers are formulated.