کد مقاله کد نشریه سال انتشار مقاله انگلیسی ترجمه فارسی نسخه تمام متن
1011797 939117 2017 21 صفحه PDF ندارد دانلود رایگان
عنوان انگلیسی مقاله
Performance measurement in tourism firms: A content analytical meta-approach
ترجمه فارسی عنوان
اندازه گیری عملکرد در شرکت های گردشگری: محتوای تحلیلی متا رویکرد
کلمات کلیدی
اندازه گیری عملکرد؛ تجزیه و تحلیل متن به کمک کامپیوتر (CATA)؛ تحلیل محتوا
Performance measurement; Computer-aided text analysis (CATA); Content analysis
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری استراتژی و مدیریت استراتژیک
چکیده انگلیسی


• We perform a nineteen-year review (1996–2014) of the tourism performance literature.
• A tourism performance measurement framework is proposed.
• A computer-aided text analysis approach is deployed to review 978 articles.
• Findings reveal that prior research has concentrated on traditional methods.
• Conclusion suggests that future research agendas should be more innovative.

This paper performs a meta-analysis of tourism performance measurement by synthesising tourism and hospitality research. A framework for understanding and advancing knowledge about tourism performance measurement is presented to overview three important dimensions of the tourism performance measurement literature (unit of analysis, approaches and disciplines). Computer-Aided Text Analysis of 978 articles covering a nineteen-year period, 1996 to 2014, is used to analyse approaches and disciplinary contexts. Specifically, we aim to advance a concrete understanding of tourism firms' performance measurement literature and to assess whether the temporal trends in performance measurement literature will help position tourism firms for the emerging tourism context. We propose some key research areas to guide a future tourism performance measurement research agenda.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Tourism Management - Volume 59, April 2017, Pages 36–56
نویسندگان
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