Design in robotics based in the voice of the customer of household robots

• The state of the art in welfare-oriented and housekeeping robots are analyzed.
• Customer requirements for welfare-oriented and housekeeping robots are analyzed.
• Customer needs are transferred to a design features for reaching large masses.
• Definition of priorities and design inputs for housekeeping robots.
• List of design features for welfare-oriented robots for care of elderly with dementia.

The aim of this study is the analysis of the state of the art in consumer robotics dedicated to personal care and housekeeping, for further critical analysis of it. After interviewing different users we will follow a methodology to find the voice of the customer. From these interviews we get the customer’s needs which will be structured and ordered in a hierarchy that will help us to set the priorities, concluding with the design requirements and the basic features that the robot must have.