Building an IT service catalog in a small company as the main input for the IT financial management

• A metamodel related to IT service catalog and IT service financial Management
• The metamodel has been experienced in a small company.
• The solution includes a standard model and a specific model tailored to SME.
• These models are the base for implementing the IT financial management process.

IT departments in non-IT small companies lack guidelines for defining the services they provide and for assigning costs to these services. This article compares international models and standards and describes an approach that can be used by these companies in order to define and implement their service catalog to be used as an input for their IT financial management. The proposed solution is based on the concept of a process asset library. The proposal has been tested in a non-IT small company. The results provide useful insights for companies interested in defining their own service catalog from a standard service catalog.