Knowledge retention strategies employed by Botswana's tourism and hospitality industry: The case of Gaborone

- Botswana's tourism and hospitality industry does not have any knowledge retention strategies in place.
- A number of organizations carry out knowledge retention activities such as mentoring as well as formal education and training.
- There is a possibility that the information being laid down could be lost along the way as expatriates continue to leave for greener pastures.