کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
5563101 1562836 2016 7 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
A review of factors affecting patient satisfaction with nurse led triage in emergency departments
ترجمه فارسی عنوان
بررسی عوامل موثر بر رضایت بیمار با تریاژ تحت هدایت پرستار در بخش اورژانس
کلمات کلیدی
بررسی سیستماتیک؛ اورژانس؛ تریاژ؛ پرستار اورژانس؛ رضایت بیمار؛ تریاژ با هدایت پرستار
موضوعات مرتبط
علوم پزشکی و سلامت پزشکی و دندانپزشکی مراقبت های ویژه و مراقبتهای ویژه پزشکی
چکیده انگلیسی


- Although nurse led triage has been practised for a while in some countries, in others it is still developing.
- There is no previous systematic review considering patient satisfaction with nurse led triage in Emergency Department (ED).
- Nurse led triage is mainly practised in developed countries such as UK, USA, Canada and Australia.
- Patients are satisfied with the nurse led triage service provided in EDs and are willing to be triaged by nurses.

AimTo determine the factors that affect patient satisfaction with nurse-led-triage in EDs using a systematic review.BackgroundNurses' involvement in the triage services provided in the Emergency Department has been an integral part of practice for several decades in some countries. Although studies exploring patient satisfaction with nurse-led ED triage exist, no systematic review of this evidence is available.MethodsMEDLINE, CINAHL, PsycInfo, EMBASE, the Cochrane Library, Joanna Briggs Library and Google Scholar were searched (January 1980-June 2013).ResultEighteen studies that met the inclusion criteria were reviewed. Factors that affect patient satisfaction with nurse-led-triage include nurses' abilities to provide patient centred care, communication skills, nurses' caring abilities, concern for the patient and competence in diagnosing and treating the health problem. Other factors include availability and visibility of nurses, provision of appropriate health related information in a jargon-free language, nurses' ability to answer questions, and an ability to provide patients with an opportunity to ask questions.ConclusionThere is continued scope for nurse-led-triage services in the ED. Patients are generally satisfied with the service provided by nurses in EDs and report a willingness to see the same professional again in the future if needed.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: International Emergency Nursing - Volume 29, November 2016, Pages 38-44
نویسندگان
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