کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
7252553 | 1472074 | 2017 | 19 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Les violences externes au travail : facteurs générateurs, perceptions et réactions des agents
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کلمات کلیدی
موضوعات مرتبط
علوم انسانی و اجتماعی
روانشناسی
روان شناسی کاربردی
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چکیده انگلیسی
External violences are the violences exerted against an employee on his workplace. The phenomenon constitutes an increasing risk, in particular for the employees in relation with a public. This article presents a research undertaken within a social structure, worked out starting from problems which relate to the identification of external violences, perceptions and reactions located of the agents in daily relation with users; starting from a collection of data resulting from interviews and observations on three sites. The article points the multi-determined character of violences and the strategies put in work by the agents to cope with it. In that, he questions the phenomenon within the organizations of service in link with the complexity of the situations of the users.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Psychologie du Travail et des Organisations - Volume 23, Issue 4, December 2017, Pages 344-362
Journal: Psychologie du Travail et des Organisations - Volume 23, Issue 4, December 2017, Pages 344-362
نویسندگان
S. Leduc, G. Valléry,