کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
7422910 1482679 2018 12 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
The Korean Air nut rage scandal: Domestic versus international responses to a viral incident
ترجمه فارسی عنوان
رسوایی خشم کره ای هوا: واکنش های داخلی و داخلی به یک حادثه ویروسی
کلمات کلیدی
هوای کره ای، رسوایی خشم مهره، ارتباط اخلاقی، فشار ذینفعان قانونی، زمینه سازمانی، چائبول، ارتباطات بحران،
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری کسب و کار و مدیریت بین المللی
چکیده انگلیسی
This article investigates responses of the international and domestic (South Korean) publics to one of the most hotly debated corporate scandals in recent years: Korean Air's so-called nut rage incident. By analyzing both international and domestic media coverage of the occurrence, we reveal contrasting interpretations between the two. Whereas the South Korean public tends to generate intense debates addressing a lack of ethics in Korean Air's public communication following the incident, international public criticism is dominated by questions regarding South Korea's chronic chaebol system and its negative image in relation to South Korea's unique institutional context. Korean Air's incongruent notice of the employee as a key stakeholder is also discussed in the international media. Our research findings indicate how, rather than focusing on legal responsibility, the normative attitude of businesses toward stakeholder pressures is crucial as a means of escaping legitimacy-threatening events. The results of this study demonstrate how public responses to a single incident are diverse in global society and offer new insights regarding the importance of ethics in management leadership and public communication after a crisis incident.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Business Horizons - Volume 61, Issue 4, July–August 2018, Pages 533-544
نویسندگان
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