کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
7428652 | 1483089 | 2017 | 9 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Qualidade percebida, satisfação e recomendação de serviços em equipamentos odontológicos
دانلود مقاله + سفارش ترجمه
دانلود مقاله ISI انگلیسی
رایگان برای ایرانیان
کلمات کلیدی
موضوعات مرتبط
علوم انسانی و اجتماعی
مدیریت، کسب و کار و حسابداری
کسب و کار، مدیریت و حسابداری (عمومی)
پیش نمایش صفحه اول مقاله
چکیده انگلیسی
The purpose of the study was to identify specific attributes of perceived quality of dental equipment maintenance service providers. The authors also wanted to measure the impact of general perceived quality and satisfaction on the intention to recommend the provider. To accomplish these goals, an online survey, which was preceded by a qualitative and exploratory phase, was conducted with 154 dentists. The data analysis showed that Empathy and Tangibles were the most relevant dimensions of perceived quality. Furthermore, perceived general quality and satisfaction explained 82.4% of dentist intention to recommend their dental equipment maintenance service providers.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Suma de Negocios - Volume 8, Issue 18, JulyâDecember 2017, Pages 122-130
Journal: Suma de Negocios - Volume 8, Issue 18, JulyâDecember 2017, Pages 122-130
نویسندگان
Fernando Sena Soares Pontello, Marlusa de Sevilha Gosling, Sâmara Borges Macedo,