Developing, applying and measuring an e-Prescription Information Systems Success Model from the persperctives of physicians and pharmacists

This study aims to empirically test an e-prescription success model with 8 constructs consisting of Information Quality, System Quality, Service Quality, Social Impact, Facilitating Conditions, Use Dependency, User Satisfaction and Net Benefit. A total of 254 participants including physicians and pharmacists in 3 different provinces of Turkey were included in the study group by simple random sampling method. Measurement instrument was found to be reliable. SPSS 19 package was used to determine construct validity of the model and AMOS 22 software was used to determine model data fit after explanatory factor analysis. CFA showed that fit indices of the model were within the desired intervals. The success model developed was tested using correlation and regression analyses to determine the relationship between the observed variables. It was found that the pharmacists and physicians were moderately satisfied with the e-prescription system and there was no statistically significant difference between their total scores for perceived Net Benefit. Facilitating Conditions for the system and Social Impact had a significant impact on User Satisfaction. It was found that Use Dependency and User Satisfaction were important predictors of Net Benefit. It can be stated that User Satisfaction and indirectly Net Benefit of e-prescription system will increase when Facilitating Conditions are created for the users.