| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 10471464 | Social Science & Medicine | 2012 | 8 Pages |
Abstract
⺠Despite high expectations for new technologies, there is wide variability in their adoption and impact in clinical settings. ⺠This study offers a sociotechnical analysis of an IT device that failed when moved from one clinical setting to another. ⺠Findings point to conflicting understandings of evidence for the kiosk's value in emergency departments. ⺠The kiosk's network weakened as it interacted with triage practices and emergency medicine's ethos of good patient care. ⺠Future health IT projects would benefit from the insights garnered through ethnographic methods and sociotechnical analysis.
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Authors
Sara L. Ackerman, Kathleen Tebb, John C. Stein, Bradley W. Frazee, Gregory W. Hendey, Laura A. Schmidt, Ralph Gonzales,