Factors affecting community-agency trust before, during and after a wildfire: An Australian case study

•Factors affecting trust before, during and after a wildfire were identified.•Communication, cooperation and trustworthiness influenced trust in all stages.•Integration of local concerns and knowledge influenced trust before and during a wildfire.•Institutional structures and uncertainty reduction were strong influences during a fire.•Resolving negative outcomes and meeting perceived needs influenced trust after a fire.

Trust has been identified as a critical relationship component in contexts of high uncertainty and complexity such as wildfire management, and as a primary factor in public support for wildland fire management strategies. However, little attention has been paid to identifying and comparing factors across fire management stages (i.e. before, during, after a fire) that may influence trust between community members and fire management agencies. This paper attempts to address this gap by exploring factors affecting community-agency trusting relationships before, during and after a wildfire event. We draw upon 26 semi-structured interviews with 38 residents of a community directly impacted by fires in December 2006 and January 2007 in Victoria, Australia. Communication, cooperation, trustworthiness, and integration of local concerns and knowledge influenced trust in more than one fire management stage. Institutional structures and reduction of uncertainty were particularly strong influences during a fire. After a fire, resolving negative outcomes and immediately meeting perceived needs arising from the fire were factors unique to this stage.