Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
10672932 | CIRP Annals - Manufacturing Technology | 2016 | 4 Pages |
Abstract
In the Internet era, customers become increasingly used to publishing their reviews of products online. This paper presents a crowdsourcing design framework (CDF) that exploits those online customer reviews to support concept generation in conceptual design. CDF guides designers through a systemic qualitative data analysis process to abstract relevant design intelligence based on highlighted customer reviews published by lead users, towards a database of logic propositions, which is queried by designers to increase knowledge and inspire creativity. A controlled experiment shows that CDF significantly enhances novice designers' ideation effectiveness and improves their innovative design thinking.
Related Topics
Physical Sciences and Engineering
Engineering
Industrial and Manufacturing Engineering
Authors
Ang Liu, Stephen C.-Y. Lu,