Maturity model for email communication in knowledge organizations: The case of police investigations

Various multistage models have been proposed for organizational evolution over time. Stages of email communication in workplace interaction is a relative concept concerned with the ability of email to process information for knowledge work. Email at later stages is more useful to knowledge work than email at earlier stages. The relative concept implies that email is more directly involved in knowledge work at higher stages, and that email is able to support more advanced knowledge work at higher stages. In this paper, a four stage maturity model for email communication in knowledge organizations is proposed. The stages are labeled person-to-technology, person-to-person, person-to-information and person-to-application, respectively.