User Group Evaluation Based on Survey Data

In order to understand passenger needs regarding multimodal journey planners a framework of aspects was created. The passengers were divided into user groups, so that all the different expectations could be represented. To recognize realistic needs of the user groups a survey was composed about the importance of the aspects. Having the results of the survey a statistical analysis was performed. Although, big differences were expected among the user groups, according to the survey's results no significant differences could be detected concerning the main aspects. But considering single aspects many differences turned out, which are discussed briefly. The obtained values for the single aspects were weighted according to the general preferences of the users and were compared to the original values. As a result the most important main aspects are route planning (33%) and handled data (31%), while booking and payment (16%), comfort service information (10%), supplementary information (10%) have lower relevance. Finally the ranking of different multimodal journey planners were performed. The evaluation provides information for the journey planner operators about possible directions of development based on real user needs.