The Use of Geographical Information System in the Assessment of Level of Service of Transit Systems in Kuala Lumpur

Due to heavy traffic and congested roads, it is crucial that public transport services are continuously monitored and improved to fulfill rider's needs and report updated information to transit agencies. This paper attempts to evaluate the level of service of public transportation provided by Rapid Kuala Lumpur using Geographical Information System (GIS). Using the customized GIS software, the transit supportive area is calculated with employment density at ten jobs per hectare or household density at 7.5 unit per hectare. The Level of Service is identified based on a percentage of the Transit Supportive Area covered by transit. This study shows that GIS can map the status of Transit-Supportive Area and identify the level of service provided by Rapid Kuala Lumpur.