Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
1107760 | Procedia - Social and Behavioral Sciences | 2016 | 8 Pages |
Abstract
This research highlights the urban-rural bus services passenger's satisfaction level in the selected settlements in Peninsular Malaysia. Johor is to represent the southern states while Penang is to represent the northern states. For eastern-coast states, Pahang is selected while Perak is to represent a still developing state, which is yet to reach the advanced level of large conurbations. The main objectives are to evaluate the bus service quality through passengers’ satisfaction survey. A total of 1130 survey questionnaire forms are collected. The result shows socio-demographic and trip characteristics influenced the satisfaction level and passengers’ expectation of future bus services improvements.
Related Topics
Social Sciences and Humanities
Arts and Humanities
Arts and Humanities (General)
Authors
Zakiah Ponrahono, Syahriah Bachok, Mansor Ibrahim, Mariana Mohamed Osman,