Trust and Reliability in Building Perfect University

Building perfect university is certainly a difficult and lengthy process which must participate jointly and responsibly all members of the university on: university's executive, teachers, research, administrative and support staff, as well as students. Perfect university is characterized by many attributes, both quantitative and qualitative. The purpose of paper is focus attention on trust and reliability that can be assigned to qualitative attributes. The methodological part contains the results of a questionnaire survey conducted on a sample of 150 students of University of Zilina. The students were asked to identify the importance of certain attributes of the perfect university. From the viewpoint of attribute the trust, we investigated the importance that students assigned to the following two characteristics: 1) early implementation of the promises made by the university; 2. behavior of teachers and staff that inspires trust of the students. In the light of attribute the reliability, we examined the importance of these two characteristics: 1) having the well-educated teachers, capable of answering to the students’ questions; 2) interest and support of teachers and staff in solving students’ problems. On the basis of statistical processing of the results and other methods (analysis, synthesis, induction, deduction, generalization, comparison, etc.), the creative part of the paper contains some recommendations that could executives of universities use in their quest to become the perfect university.