Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
1110275 | Procedia - Social and Behavioral Sciences | 2015 | 8 Pages |
Abstract
The paper discusses the questions of formalization about customer satisfaction index in empirical research and model building on the context of pedagogical qualimetrics, psychometrics and marketing of educational services to the feedback systems. Statement of the problem includes methodological, theoretical and instrumental-technological level analysis of model measurement techniques with illustrative examples of the experimental material due to monitoring of education service quality in the department for education.
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