Benchmarking Users’ Feedback as Risk Mitigation in Building Performance for Higher Education Buildings (HEB)

Higher education building (HEB) is believed to be key functional. It spawns not only environment, but also human and economic resources. Initially, growing students’ population with various learning activities has constituted risk emergence, inefficient of energy use and climate discomfort. Thus, it decreases the yearly total performance of the building. To sustain the building efficiency, Building Performance Evaluation (BPE) plays a vital role to improve performance issues in HEB. Hence, this paper explores the significance of users’ feedback as the concept of building performance. This paper also describes literatures on the HEB's background including risk factors and performance issues.