Individual Attributes of Change Readiness: A Case Study at Indonesia State-owned Railway Company

PT Kereta Api Indonesia (KAI), which until 2009 was known as a low performance Indonesia state-owned railway company, experienced a very significant improvement under the leadership of Ignatius Jonan. A case study was done at KAI to: 1) find individual attributes affect the KAI employees’ change readiness, and 2) generate model of relationship between individual attributes and change readiness. 47 individual attributes found associated with change readiness. Based on the findings, proposed model is constructed: change readiness as the dependent variable; life experience, values, traits, psychological capital as independent variables; organizational commitment as mediating variable; and leadership as moderating variable.