Learning for Professional Development via Peers: A System Theory Approach

CPD is critical to combat ‘professional obsolete syndrome’ among employees. CPD is derived from formal, non-formal and informal learning. With respect to informal learning, the role played by peers is still vague and less explored. First, this paper discusses the potential of learning for professional development via peers from the system theory lenses. Secondly, it presents the analysis of learning practices and the challenges associated with learning via peers in the Malaysian service-based industry. Data was gathered through interviews. This study recommends that greater attention be given on peers as one of the rich sources of learning in the organization.