Quality Culture in Universities and Influences on Formal and Non-formal Education

Quality culture in higher education is a complex concept and until now it is hard to establish a generally accepted approach. European University Association affirmed in 2006 that quality culture is understood as a set of elements: shared values, beliefs, expectations and commitment toward quality. The article aims to identify influences driven by institutional quality culture on non-formal and formal education in universities. Preparing organizational culture for change involves various activities: generating organizational attitudes and practices, creating a climate of mutual trust and support, creating a participative environment that includes all stakeholders, empowering members to self-manage and continually improve processes.