Factors Influencing the Quality of e-Services on Hospital Information System (HIS) in Malaysia

This research explores the applicability of quality e-services (QES) in new media and looks at how facilities, promotion and IT knowledge influence the levels of QES in new media for four hospitals in Malaysia. Methodologically, it uses quantitative approaches. The research was conducted at the four government hospitals in Malaysia: Selayang's Hospital, Sultanah Bahiyah Hospital, Queen Elizabeth Hospital and Putrajaya Hospital. As for the main objective, the study showed that there is significant relationship between the antecedents’ factors of QES in new media. Furthermore, the element of facilities showed the most significant relationship for QES.