An Application of Soft System Methodology in Batik Industrial Cluster Solo by Using Service System Science Perspective

This paper reports on the application of a methodological approach called soft systems methodology (SSM) in Batik Industrial Cluster Solo. Stages in the application of SSM are illustrated including the development of a rich picture and conceptual models which conducted in Batik Industrial Cluster Solo. We will only summarizing the preliminary results in this paper since it needs further investigation from each stakeholder point of view in Batik Industrial Cluster Solo. By using service system science perspective, we apply soft system methodology for each stage in Batik industrial cluster and explore how to social value for each stakeholders and customers’ value as well through value co-creation.