Concerns about the Sustainable Performance of Firm in the Context of Quality Management Systems Implementation ★

The purpose of the present study is to identify effective methods for the evaluation of the impact of quality management implementation concerning performance on medium and long term, in terms of sustainable development required by business today. The study developed consists in taking into consideration the applicability of quality management system model for performance evaluation and the use of benchmarking as a basis for economic decisions. Using a set of specific and measurable indicators, the management company may adopt a performance measurement approach and may take decisions in order to increase their performance in the medium and long term.