Staff Assistance as a Crucial Aspect of Accessibility in Public Buildings

This study intends to discuss the issue of public attitude towards PWD and the significance of staff assistance in public buildings. Semi-structured interviews were conducted with visually-impaired person, hearing-impaired person, wheelchair user and crutches user to find out their concerns on the accessibility of public buildings they assessed prior to the interview session. Findings show that other than the physical facilities, another important aspect of accessibility in a public building is staff assistance or hospitality towards visitors with disability. Public buildings should be able to cater the needs of all visitors, through physical and hospitality aspects of the building.