A Meta-analysis on the Antecedents and Consequences of Computer Anxiety

The purpose of the study is to examine the correlates of computer anxiety, using meta-analytic procedures. Analyses included 38 studies containing 79 correlation coefficients. Significant antecedents of computer anxiety are trait anxiety (Z=.25), neuroticism (Z=.24) and openness to experience (Z=-.25). These relationships are modest in terms of effect size, suggesting that computer anxiety can be reduced through training. The significant consequences of computer anxiety are ease of using computers (Z=-.39), and intention of using computers (Z=-.26). Computer anxiety did not correlate with perceptions of computer utility, innovation or user performance.