Do Companies Understand What Employees Want from their Social Engagement Experience?

Until recently, employee involvement with social engagement was often marginalized. Consider the current environment where interest in increasing diversity is increasing, and when ensuring that volunteers are satisfied with their experience is important. How do non-governmental organizations recruit volunteers of different backgrounds when little is known concerning what they hope to achieve? How can corporations support volunteer opportunities? This paper examines the “match” between what a volunteer expected and then received in his or her volunteer opportunity and strengthens our understanding of how differences and similarities could inform effective corporate volunteer programs.