Needs Analysis on English Language Use in Tourism Industry

Needs analysis plays a vital role in developing English for specific purposes curriculum. This study surveyed the needs, functions and problems of English language use by 40 tourism employees. A questionnaire was used and data were analyzed by frequency, percentage, mean and standard deviation. Findings revealed that speaking is most important, then listening, reading and writing. The three most relevant functions in using English language were giving information, followed by providing services, and offering help. English use problems included; inability to understand foreigners” accents, inappropriate words and expressions, inadequate vocabulary, and lack of grammar knowledge.