Entrance and Circulation Facilities of Malls in Surabaya: A Universal Interior Design Application

The entrance and circulation facilities as one of the spatial elements in public facilities are also elements that need to be studied and applied with universal design approach. Surabaya, as one of the largest cities in Indonesia with many public facilites particularly shopping centres truly needs to consider universal design applications. The purpose of this research is to study, identify problems of the application of the entrance and circulation facilites as well as to produce alternative solutions to those problems with an approach to universal design in the shopping centres around Surabaya. Qualitative research is used for the study and production of solutions. The design thinking method is used in this research.