Evaluating Patient Satisfaction – A Matter of Ethics in the Context of the Accreditation Process of the Romanian Hospitals

Assessment of patient satisfaction in the context of hospitals accreditation becomes a major concern to pass the test to obtain an accreditation certificate, but how hospitals are evaluating it is a matter of responsibility and ethics of institution management towards their principal stakeholders. The aim of our study is to reveal the degree of satisfaction of Romanian patients and the real concerns and tools of hospitals management in evaluating it. To reach the aim of the research we make a broad overview of several studies, researches and reports. Also, we highlight the results of our own qualitative research made on the websites of the first three categories of the national classified Romanian hospitals.