The Design and Evaluation of a Knowledge-intensive System

To make an appropriate decision, a manager needs to be supported with qualified information and adequate knowledge in interpreting the information. A challenging situation arises when the manager has only limited time for formulating an appropriate decision. One of the solutions is to support the manager with a Knowledge-intensive System (KIS). The paper presents the findings of an evaluation of a KIS called Leading to Information Access (LIA). There are four principal components in the evaluation of LIA, namely (1) an acceptable satisfaction level in using LIA, (2) good assessment of LIA s performance, (3) an acceptable level of computer literacy, and (4) a high confidence of LIA s usefulness.