The Multiple Responsibilities of and within Organizations: An Interpretation of the Structure of W. Edwards Deming's Quality System Including the Correlation of Personality Roles with Quality “Points”

The relational logic, of Quality systems, encompasses a greater domain than commonly appreciated. The explicit model, underpinning Quality, shows systemic interrelationships that exist among Dr. Deming's points, enabling the correlation of Quality systems with structurally parallel personality types. This facilitates training and increases employee satisfaction. The confusions, between processes and systems as well as between jobs and roles, are examined as obstacles to understanding and applying Quality. This paper raises two important issues: 1) the articulation of a refined model for Quality and 2) descriptions of the eight essential Quality frameworks, embedded in all Quality systems, and their respective stakeholders.