Examining user Acceptance of E-Syariah Portal Among Syariah users in Malaysia

Electronic government will improve both on the internal government operations and its delivery services to the Malaysian people. E-government plays an essential role in catalyzing the development of the MSC as well as furthering the political and economic development goals in Vision 2020. The implementation of E-Syariah Portal as one of the e-government initiatives has opened up a new book in the government administration throughout the country. E-Syariah Portal is the main element to reform government operations in adopting a customer-focused approach via online service. The purpose of this paper is to determine the factors that influence the intention to use and actual usage of e-Syariah Portal by Syariah users in Malaysia. The research uses an extension of Unified Theory of Acceptance and Use of Technology (UTAUT) model by including information quality and system quality. A questionnaire was designed and responses from 35 users of a pilot test were collected and analyzed. Instruments developed by Venkatesh, Morris & Davis (2003) and Ahn, Ryu & Han (2004) were used to measure the intention to use E-Syariah Portal. The findings of the study indicate that performance expectance, effort expectancy, social influence, information quality and system quality are strongly linked to intention to use E-Syariah Portal. This study can help ICT decision makers of the Department of Syariah Judiciary Malaysia to recognize the critical factors that are responsible for the success of E-Syariah Portal.