Gov 2.0 Theory and Practice for Service Delivery

This case study analysis to what extent the shift to Web 2.0 technologies required by the latest EU strategies is changing the delivery of public services? The following details present an overview of the consequences that Gov 2.0 technologies, embedded in European governments’ strategies, have on public services at a practical level. The research draws upon an in depth study of the Gov 2.0 strategies of the European Union and specifically, four major European economies, namely: Germany, France, Italy and the United Kingdom. Furthermore, our aims assess the extent of the shift from Gov 1.0 to Gov 2.0 technologies in the declared strategies of those aforementioned countries, and ascertaining the direct results between officially adopted strategies and actual practices put in place to foster public sector democracy.