Perception of Students on Services at the Computer Laboratory: A Case Study at the School of Mathematical Sciences, Universiti Kebangsaan Malaysia

In this study, we investigate the perception of students on the services provided by the computer lab at the School of Mathematical Sciences, Faculty of Science and Technology, Universiti Kebangsaan Malaysia. The main aim of the study is to measure the levels of importance and satisfaction on the services according to the perspectives among the students. In addition, the study also identify the reasons why the students use the computer lab, frequency of usage per student per semester, and the type of mathematical sciences software that are often used. The analysis shows that for all the factors considered, the mean satisfaction scores are lower than the mean importance scores. This implies that the facilities at the computer lab should be upgraded for items that have been given low satisfaction scores. The results and the responds recorded are important to the management of the labs in terms of planning and carrying out immediate improvement to the facilities provided in order to facilitate teaching and learning in the computer labs.