Appreciated–but with a Fading Grace of Novelty! Traveller's Assessment of, Usage of and Behavioural Change given Access to a Co-modal Travel Planner

Potential increases in transport system efficiency by introducing systems for traveller information is dependent on the uptake of the travellers. A co-modal travel planner, combining both private and public modes of transport, was introduced in Stockholm, Sweden, in 2009. The results of two consecutive surveys to travellers show that the information provided by the travel planner was trusted but the perceived value of the service decreased over time. The service had been re-used by less than 40% of the respondents. Nine per cent of the travellers claimed to have increased their use of public transportation as a consequence of their access to the travel planner. At the same time only one individual stated to use the car less often.