Identification of factors and attributes for effective transfer of IT training to the workplace

This study seeks to confirm factors that affect the transfer of IT skills from the training site to the workplace based on a sequential mixed-method approach. The first level consists of a series of Expert Opinion Assessments (EOA), while the second level is the implementation of the questionnaire on university clerical workers using stratified random sampling technique. Based on the order of ranked importance, the following variables that affect the transfer of IT training were uncovered: organisational management, trainee characteristics, IT facilities, trainer competency, training methodology, organisational system and work culture. Impact ratios were used to identify attributes which are deemed as crucial to the transfer of IT training to the workplace. Conclusions and recommendations were presented accordingly.