Behaviour Based Approach for Quality and Safety Environment Improvement: Malaysian Experience in the Oil and Gas Industry

This research investigates the concept of the Behavioural Based Safety (BBS) approach, the steps involved and the problems encountered. A case study approach comprising of the Oil and Gas companies practicing BBS had been chosen. The methods to retrieve information includes the semi-structured interview, questionnaires survey and site observation. Four basic steps of the BBS approach are identification, observation, intervention, review and monitoring. Further, an extra element to be observed during the observation steps was found. The findings show that the BBS approach experienced in the Malaysian Oil and Gas Industry are able to minimise accident, change unsafe behaviour and improve quality and safety environment.