A Firm-level investigation of the complementarity between information and communication technologies and organizational resources

This article investigates the relationship among Information and Communication Technologies (ICT), complementary factors and productivity in a data set of 1269 Spanish firms. Using econometric modelling the analysis examines and measures the extent to which ICT and complementary human and strategic resources have contributed to firm productivity performance. The main findings from this paper suggest a complementary effect between ICT and those organizational factors. Thus the analysis demonstrates the importance of the strategic adjustment between technology and organizational factors, in particular, that ICT, human and quality investments may have wide-reaching consequences for the performance of the firm.