An integrated approach of critical success factors (CSFs) and grey relational analysis for ranking KM systems

This paper seeks two major amis: first, extracting knowledge management crititcal success factors via comperhensive reviewing of KM litretures; Second, proposing a novel approach for evaluating KM which integrates two well-known managerial methodologies; critical success factors (CSFs) and grey relational analysis (GRA). This approach uses CSFs as a method to define KMS evaluation criteria and uses GRA to score and prioritize knowledge initiatives. Proposed approach assists managers to recognize weak and strength aspects of KM implementation. Applicability of proposed approach is illustrated by data gathered from five IT-base firms which implement KM.