Information technology in supply chain management: a case study

This study attempts to prove the impact of information technology (IT) in supply chain management (SCM). The criteria include the applications of IT to get the high firm performance comprising marketing performance, financial performance, and customer satisfaction. The fuzzy DEMATEL method is applied to show out the interrelationships among all of criteria. The result finds that advanced IT is the cause criteria leading to marketing performance and customer satisfaction. The implications give some considered elements to the Vietnam textile industry when apply IT. The limitations and directions for future research are included in the final section.