Integrated approach for reorganizing purchasing: Theory and a case analysis on a Turkish company

Gaining strategic advantages require companies to adopt customer satisfaction as a core strategy that constitutes the fundamentals of total quality management and just in time philosophies. Total quality management and just in time have been used for some time in manufacturing; however, this research extends the idea into purchasing by adapting qualitative and quantitative tools to create a methodology that can be used to design purchasing processes. This paper solely presents the supplier selection and performance management system dimensions of the methodology followed by a case study to illustrate application in the purchasing department of a Turkish steel company.