Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
1679695 | CIRP Journal of Manufacturing Science and Technology | 2010 | 6 Pages |
Abstract
Many manufacturers are focusing more on services provided through products recently, and cooperate with some partner companies to provide competitive services. For the design of those services, it is important to satisfy not only service receivers, but also the cooperating service providers. The authors suggest a method to represent service provider's value and cost of a designed service based on the service design methods of Service Engineering. In addition, the authors suggest a method to adjust the specifications of a designed service in order to fulfil the requirements of both service providers and service receivers simultaneously.
Related Topics
Physical Sciences and Engineering
Engineering
Industrial and Manufacturing Engineering
Authors
Kentaro Watanabe, Koji Kimita, Yoshiki Shimomura,