Adaptable and Customizable Development Process for Product-Service Systems

Systematic development is of utmost importance for the market success of Product-Service Systems (PSSs). A multitude of methods and processes to support the development of PSS has already been published. Yet empirical studies in this context prove that the level of utilization of methods and processes is still minor. As a contribution to solve this problem the authors suggest an adaptable and customizable development process for Product-Service Systems. The solution is based on three approaches: (i) a procedure for designing development processes for PSS according to the requirements, (ii) a procedure for individualizing the development process according to specific requirements like e.g. industry, product groups, markets and (iii) the integration of a practical procedure for achieving market-adequate costs in the development process. With this application oriented approach the efficiency of the development process for PSS is increased and the application of methods is promoted.