Evaluating the Readiness to Transform Towards a Product-service System Provider by a Capability Maturity Modelling Approach

A key capability for the future competitiveness of manufacturing companies is the development and delivery of integrated solutions. This comes along with a fundamental business transformation of the business model, structures, processes and behavior as well.However the majority of the initialized transformation efforts fail in the very beginning, because the factors and mechanisms of transformations are not fully understood. Although the concept of readiness is known as a crucial component and enabler for change processes, only few researchers have developed an assessment tool to measure companies’ change readiness for upcoming transformation projects. Therefore, this paper addresses this issue and introduces a concept to evaluate the readiness to transform towards solution business into a product-service system provider.