Design of Production Control's Behavior

Today, one of a company's biggest challenge is to achieve a high adherence to delivery dates. The aim of production control is to ensure a robust production process despite of dynamic environmental influences in order to respond quickly to changes and to realize the achievement of logistic goals. Although many IT supporting tools have been developed in the past, employees of production control still have problems with intransparent control principles and run the risk to make wrong decisions. Especially socio-technical aspects are often neglected within the configuration process of production control. The aim of this paper is to introduce a new approach of the configuration of production control which includes socio-technical system effects.