Single server retrial queues with two way communication

The main aim of this paper is to study the steady state behavior of an M/G/1-type retrial queue in which there are two flows of arrivals namely ingoing calls made by regular customers and outgoing calls made by the server when it is idle. We carry out an extensive stationary analysis of the system, including stability condition, embedded Markov chain, steady state joint distribution of the server state and the number of customers in the orbit (i.e., the retrial group) and calculation of the first moments. We also obtain light-tailed asymptotic results for the number of customers in the orbit. We further formulate a more complicate but realistic model where the arrivals and the service time distributions are modeled in terms of the Markovian arrival process (MAP) and the phase (PH) type distribution.