Assessing knowledge-based resources in a utility company: Identify and prioritise the balancing factors

Confidence in the future of an enterprise success is only possible by balancing the resources and the expectations. The increase in knowledge-based resources request new assessment models. This study aims to demonstrate the divergence in value of the knowledge resources for different role players. Thus, knowledge management strategies can be reviewed as to support the future of the company. The case study is performed in a Turkish utility company, where, the role players have comparable influences on the future of the business. An integrated Delphi and fuzzy Analytic Hierarchy Process (AHP) based framework is used in analysis which also helps prioritising the balancing factors according to the different role players. Achievements in the case study led for a mind-shift of considering the accordance of the sustainability and the resource balancing goals for the utility sector.